At Theo Apparel, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in unused, unworn, and unwashed condition.

  • It must have original tags and packaging intact.

  • You must initiate the return within 7 days of receiving the order.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear and intimate clothing

  • Sale or clearance items  

  • Customized or personalized items

3. Return Process

To request a return:

  1. Contact our support team via email or phone with your order number and reason for return.

  2. Our team will guide you through the steps to schedule a pickup or provide return instructions.

  3. Once we receive and inspect the returned item, we will notify you of the status.

 

4. Refund Method

Since we operate with Cash on Delivery (COD) only, refunds will be issued in one of the following ways:

  • Exchange for a different size or product.

Cash refunds are not available due to our COD-only payment system.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We may request photos and other details to verify the issue and arrange for a replacement or return.

6. Contact Us

For return-related inquiries, please contact our customer care team at [email protected].